Dell Data Protection is a suite of enterprise security management tools. The program team needed to assess the usability of Dell’s local security management offering, Security Tools (DDP | ST), and understand where its performance sits in the competitive landscape.
What I did
I developed and conducted a competitive benchmark usability test, taking the following steps:
- Researched primary competitors in the security space and their native and 3rd party vendor authentication and encryption solutions
- Procured two competing systems from HP and Lenovo, building comparable security management environments on each
- Ensured valid and statistically significant test data through multiple trials, a within-subjects design, and counterbalanced tasks
- Conducted the Dell-Lenovo trial and managed a contract usability engineer as he performed the Dell-HP trial
- Produced two reports and presented integrated findings to the program team
Outcomes
- Established a valid performance baseline used to assess future improvements
- The competitive landscape assessment informed development of future DDP features, and helped establish differentiators that would ultimately make DDP a best-in-class security offering